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Privacy policy
We are Libros Melior (hereinafter "Us", either "Melior Books"), a project of the Melior Foundation, through which we sell second-hand and used books, donated by individuals and organizations, and give them a new life in solidarity through the website https://librosmelior.org/en/libros-melior-libros-de-segunda-mano-solidarios-para-un-mundo-mejor (onwards, "our website"). For this to be possible, we need to collect and process your personal data. In this sense, we protect your privacy, which is very important to us.
This Privacy Policy will allow you to understand in detail what data we collect, how we use it, the rights you have, as well as the measures we take to protect your information, among others. Therefore, we urge you to read it in its entirety. We also invite you to read our Legal warning and our Cookies policy for more information.
You can consult this Privacy Policy permanently when you deem it appropriate.
1. Who is responsible for the processing of your personal data?
Libros Melior (with address: Calle de los Cedros, 39, Local - 28029 - Madrid and CIF number G-86261997) is responsible for the processing of your personal data and, as such, decides on the use and purposes that are given to the themselves.
Our contact details, in case you have any questions or wish to make any comments about this policy are:
- Email: info@fundacionmelior.org
- Phone: + 34 913239611
2. What personal data do we collect and for what purpose do we use it?
We process your personal data to provide you with our services as follows:
| Type of personal data collected | Purpose |
|---|---|
| We will treat the strictly necessary data that you provide us in the process of registering your account. These are, among others: name, surname or email address. | To manage your registration as a user of our website. |
| We will treat the data strictly necessary to send you the order you place with us. These are: name, surname, full shipping address, payment information... | For the development, fulfillment and execution of the contract of sale or services that you have contracted with us. |
| To attend to your request in the best possible way and to be able to give you an answer, we will only need your email. | To meet the requests or requests you make. |
| To subscribe to our newsletter we only need your email. | To send you information about news, blog posts or news related to Melior Books. |
| We will treat the data strictly necessary to send you relevant information about new offers or promotions. Among others: name, surname or email address. | To send you advertising and commercial information about Libros Melior's products and services. |
| All the data you provide us. | To keep and use them to maintain the relationship, as well as proper management and provision of information about the products marketed on this website. |
3. What is the legitimacy for the processing of your data?
In the following table we explain the legal basis for the processing of your data depending on the purpose for which we process it:
| Purpose | Legitimation |
|---|---|
| Manage your registration as a user of the website. | The treatment is necessary for the execution of the terms and conditions that regulate the use of the web page. |
| Development, compliance and execution of the contract of sale or services that you have contracted with us. | The processing of your data is necessary for the execution of the contract of sale or provision of services that links us to you. In some data processing associated with the purchase process (for example, the storage of payment data for future purchases), which are only activated because you request or authorize us, the basis on which we process your data is your own consent. |
| Respond to queries, requests or requests that you make. | We consider that we have a legitimate interest in responding to the requests or queries that you submit to us through the various existing means of contact. When you contact us for the management of incidents related to your order or the product / service purchased, the treatment is necessary for the execution of the sales contract. When your query is related to the exercise of the rights about which we inform you below, or with claims related to our products or services, what legitimizes us to process your data is compliance with legal obligations on our part. |
| Send you information about news or developments in relation to Libros Melior. | The legitimate basis for processing your data for the purpose of subscribing to our newsletter is the consent you give us. |
| Send you advertising and commercial information about the products and services of Libros Melior. | We consider that we have a legitimate interest to inform you about new offers or promotions that our products and services have, so that you can enjoy all of them. We will only inform you about similar products that you have purchased in the past. |
| Keep them and use them to maintain the relationship, as well as adequate management and provision of information about the products marketed on our website. | The processing is based on our legitimate interest in preserving the relationship. |
4. How long do we keep your personal data?
| Purpose | Conservation period |
|---|---|
| Manage your registration as a user of our website. | During the time that you maintain the status of registered user (that is, until you decide to unsubscribe) |
| Development, compliance and execution of the contract of sale or services that you have contracted with us. | During the time necessary to manage the purchase of the products or services you have purchased, including possible returns, complaints or claims associated with the purchase of the particular product or service. |
| Respond to the requests or requests you make. | During the time necessary to attend to your request or request |
| To send you information about news or developments in relation to Libros Melior. | Until you unsubscribe or cancel your subscription to our newsletter. |
| To send you advertising and commercial information about Libros Melior's products and services. | Until you oppose the processing of your data for this promotional purpose. |
| To keep and use them to maintain the relationship, as well as proper management and provision of information about the products marketed on this website. | Until you unsubscribe as a user of our website and decide to end our relationship or oppose said treatment. |
When we no longer need to use or retain your personal data to comply with our legal or regulatory obligations, we will delete it from our systems.
5. Will we share your data with third parties?
We may share your personal data with our service providers, who may access it to help us deliver our services. The main service providers are the following:
- Financial entities.
- Fraud detection and prevention entities.
- Technological and analytical service providers.
- Suppliers and collaborators of logistics, transport and delivery services or their associated establishments.
- Service providers related to customer service.
- Marketing and advertising-related service providers and collaborators, such as advertising agencies, advertising partners or social networks that, in certain cases, may act as joint controllers.
6. Do we transfer your personal data to third countries?
We promise not to transfer your personal data to countries outside the European Economic Area.
7. How do we protect your data?
We have adopted all appropriate legal, organizational and technical security measures to prevent accidental loss, access, alteration or unauthorized disclosure of your personal data.
However, we do not assume any responsibility for damages and/or losses derived from alterations that third parties may cause to our computer systems, electronic documents or files.
8. What are your rights when you provide us with your data?
We promise to respect the confidentiality of your personal data and to guarantee the exercise of your rights.
In accordance with the provisions of the General Data Protection Regulation and the Organic Law on the Protection of Personal Data and guarantee of digital rights, you have the right to request:
- Access to the data we have about you,
- That we rectify the data that we already have,
- That we delete your data to the extent that they are no longer necessary for the purpose for which we need to process them, or that we no longer have your legitimacy to do so,
- That we limit the processing of your data, and/or
- That we cease the processing of your data, including promotional and direct marketing purposes, such as rewards, promotions and other types of personalized offers.
In addition, if you have provided us with your consent for the processing of your data for any purpose, you also have the right to withdraw it at any time and to request the portability of your data. The latter means that you will have the right to receive the personal data that you have provided us in a structured, commonly used and machine-readable format, in order to transmit it to another entity directly, whenever technically possible.
On the other hand, when the processing of your data is based on our legitimate interest, you will also have the right to oppose the processing of your data.
Your rights may be exercised by communication by sending a message to the email address:info@fundacionmelior.org
Finally, we inform you of your right to file a claim with a regulatory authority. In this regard, we would appreciate it if you would first contact us with your concerns so that we can try to resolve them. However, if you consider that we have not complied with the applicable legislation on data protection, you can file the corresponding claim with the Spanish Agency for Data Protection ( https://www.aepd.es/es ).
9. Can we modify this Privacy Policy?
We reserve the right to modify the Privacy Policy when we deem it appropriate. In the event that we do so, we will notify you through the website (for example, through a banner) or through your email.
In any case, we suggest that you review this Privacy Policy from time to time in case there are minor changes or we introduce any improvements, taking advantage of the fact that you will always find it as a permanent point of information on our website.
10. Information about cookies
We also rely on your consent to use cookies or similar technologies. To the extent that cookies collect personal data, we will only carry out the processing of such Personal data with your express consent.
For more information on the use of Cookies, see our Cookies policy.
Date of last modification: 08/16/2022
